We accept payment via PayPal, and any of your Credit Cards (Visa, MasterCard, American Express, UnionPay, Discover, JBL).

We accept Wechat transfer (微信支付) in RMB for all regions in China. Click here for our Wechat information. We also accept domestic bank transfer (HSBC and Hang Seng Bank) and PayMe for Hong Kong orders, you may found according information after checkout.

 

We ship to all the countries that SF Express & EMS ship to. Please refer to their websites- SF Express or EMS by Hong Kong Post.

However, we are unable to deliver to Post Office boxes or forwarding addresses.

Free shipping for purchase amount of HK$2,000+ for orders to China, Taiwan and Macao, and HK$4,000+ for orders to the rest of the world.

We always offer free shipping for domestic (Hong Kong) orders.

For orders with a net purchase amount below the free shipping threshold, we will charge a minimal flat rate for shipping:

- HK$50 for China, Taiwan & Macao

- HK$200 for the rest of the world

For orders outside of Hong Kong, the items will be delivered by SF Express or EMS so long as the destination is within their delivery networks. Shipping is calculated automatically and will show at check out.

Orders are generally sent out within 2 business days upon confirmation of the order and will be delivered in another 3 business days, so you should receive your purchase within a week!

For orders within Hong Kong, your order will be delivered by SF Express basically. The order should in general arrive in 2 to 3 business days. Please ensure that you provide us with a suitable shipping address and a reachable telephone number when you place your order. We are unable to redirect orders once the items are dispatched.

We will send you email to confirm that order has been received. Payment will debit your account at time of check out.

If, however, any of the items you have ordered is unavailable, we will contact you by email and arrange a refund for the value of that item.

For order destination outside Hong Kong, once your order has been dispatched, you will receive email confirmation of your shipping details and a tracking number. Or please click here to link to your oder confirmation page.

* There are international import and export regulations we have to adhere to.

* Taxes and duties are based on shipping destination. Most destinations are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price. If a DDU (Delivery Duty Unpaid) destination is selected, product prices displayed are exclusive of all taxes and duties, including UK VAT. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these is necessary to release your order. As we are unable to advise the amount this may be, we will always seek your confirmation prior to dispatching a DDU order. The following countries are shipped to on a DDP (Delivery Duty Paid) basis: Australia, Austria, Bahrain, Belgium, Brunei, Canada, Chile, China, Cyprus, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hungary, India, Ireland, Italy, Japan, Jordan, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Monaco, Netherlands, New Zealand, Norway, Oman, Philippines, Poland, Portugal, Puerto Rico, Qatar, San Mariano, Saudi Arabia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Thailand, United Arab Emirates, United Kingdom, United States, Venezuela. We can only ship to one address per order. If the order contains gifts or items that require shipping to multiple locations, these items need to be under separate orders for each address. 

 

Please send us return request thru order history within 5 days of receipt of your purchase. Request made after the deadline will not be granted. Or click here to redirect to the return centre.

We regret that all discounted items cannot be returned. Items should be returned new, unused and with all garment tags still attached and also with the garment bag (if attached) as these are part of the product.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

 

All correctly returned products will either be refunded to the purchaser’s credit card via PayPal but shipping costs will be deducted.

Please be aware that it can take up to 10 days for the refund to appear in your account. We have a long-standing commitment to provide you with the best possible service every time you shop and to continually maintain a strong and lasting relationship with you. 

Please don't hesitate to email us if any inquiries: love@tynvie.com